Our pianos are carefully selected and customized with high-quality specifications, ensuring a more authentic playing experience compared to lower-spec models commonly found online. We are also the only brand that provides local customer support and repair services, giving you peace of mind with every purchase.
Yes, all our digital pianos come with a 12-month warranty covering manufacturing defects.
Yes! You may make an appointment to visit our showroom in Kota Kinabalu or collaborating music schools to test the pianos. Contact us to find the nearest location.
Our showroom is located in Kota Kinabalu and is open by appointment only. Additionally, some of our collaborating music schools also showcase our pianos. Contact us to find the nearest location.
We accept the following payment methods: FPX, DuitNow, Manual Online Transfer, Credit/Debit Cards, SPayLater and PayLater by Grab.
Yes, we deliver across Sabah, Sarawak, and Brunei. Delivery charges vary by location.
For ready-stock products, delivery will be arranged within 3 to 5 working days. For back-order products, it may take approximately 8 to 10 weeks after placing the order.
For urgent delivery, please contact us through WhatsApp—we’ll do our best to accommodate your request!
Yes! We now accept SPayLater and PayLater by Grab, so you can split your payments into easy monthly instalments. Just select your preferred option at
checkout.
You will receive an order confirmation via email and delivery updates through email or WhatsApp. Please ensure the details you provide are accurate to avoid any delays or missed updates.
You can check your order status by contacting us via WhatsApp, and we’ll provide you with the latest update.
Yes! All our models feature progressive hammer-action keys, mimicking the feel of an acoustic piano.
Each model has unique features tailored to different needs. Not sure which one suits you best? Contact us, and we’ll guide you to the perfect choice!
All our piano models are exam-grade and can be used even up to Grade 8. They feature a full-size 88-key progressive hammer action keyboard, providing the right touch and response for effective finger training and practice.
No, digital pianos do not require tuning. They stay perfectly in tune at all times.
Assembly service is available in certain areas (e.g., Kota Kinabalu). For other areas, the piano will be delivered in boxes, and some assembly is required. But don’t worry—we will guide you through every step. Please check with us for availability.
Not at all! A user manual and assembly video will be provided. If you need any help, just contact us—we’re here for you every step of the way!
Contact us immediately, and our team will assist with troubleshooting. If repairs are needed, we will arrange them—whether under warranty or at a service charge after the warranty period.
Yes! We have a service team in Kota Kinabalu and spare parts available for common repairs. Repairs are available both under warranty and after the warranty period at a reasonable service charge.
We will guide you through troubleshooting and provide spare parts if needed. If further service is required, we will discuss the best solution for your location.
This program offers special benefits for both students and music schools. Students recommended by participating music teachers can use a teacher’s special code at checkout to enjoy exclusive offers on their purchase. Meanwhile, music schools/music teachers can expand their teaching setup by getting pianos at a special price, making it easier to enhance their music programs without a heavy financial burden.
This program is open to music schools and students learning under a participating music teacher. For more details, please refer to our Exclusive Education Program page or feel free to contact us!
Your music teacher may have a special code for students. Enter this code at checkout to enjoy exclusive offers or benefits on your purchase.
The special code is provided by your music teacher. If you haven’t received one, please check with your teacher or contact us for assistance.
No, the teacher’s special code cannot be combined with other promotions unless stated otherwise.
No! The special code gives you added benefits at no extra cost. It’s our way of supporting music students and teachers.
First, double-check that you entered the code correctly and clicked ‘Apply’ at checkout. If it still doesn’t work, please contact us via WhatsApp or email, and we’ll assist you as soon as possible.
It’s simple! Contact us, and we’ll guide you through the registration process. Once approved, you’ll receive a special teacher code to share with your students.
As a participating teacher, you can offer your students exclusive deals on digital pianos while also getting special pricing for your own teaching setup. Plus, you don’t need to keep stock – we handle everything from order processing to delivery!
Yes! Both individual teachers and music schools can join. Music schools can also get special pricing on pianos for their classrooms to expand their teaching setup affordably.
De Pianoque offers quality and affordable digital pianos for all ages and levels. Visit our Kota Kinabalu showroom by appointment or explore ready stock in Sabah and Sarawak.
